How do you make the best of your career as a young manager? Simple: Find out from those with experience. That’s what happened in Oxford.“Put yourself in uncomfortable situations. Do the jobs no-one else wants to do.” These were two nuggets of advice to the industry’s managers from Arriva UK Bus MD Kevin O’Connor at this autumn’s Young Bus Managers Network (YBMN) conference.In a no-holds barred after-dinner speech to the 92 delegates he set out his career, which included his time initially as a manager, then later director, at the Securicor cash-handling business (now rebranded G4S).Mr O’Connor is the latest in a long line of inspirational senior industry leaders who’ve addressed the biannual YBMN conferences.Protocol means much of what he said cannot be reported, but he explained how the experience of working in a “challenging environment” gave him the ability to progress in management.He also warned: “Don’t be complacent when you’re in an industry for a long time.” He pointed to the rapidly reducing use of cash, which has led to a race to the bottom for cash-handling and parcel businesses.OpportunitiesSpeaking about his passion for the best service and innovation, Stagecoach Regional Director England and Wales Mike Watson, 44, outlined his career progression.On the debate about the industry’s structure he is clear: “We need to demonstrate that we can develop the market better under the commercial model, than under a franchising regime.” He argues that turning buses “back into a vanilla product” is not going to generate growth.“Our role is to do the ‘right thing’. To be responsible and work in partnership and provide exceptional service delivery.”Delegates visited Go-Ahead’s Oxford depot and learned about the city’s political and transport dynamicsHe believes that Clean Air Zones are an opportunity for the bus industry, not just for cleaning up emissions, but also tackling the root cause of congestion.“In the future the industry will succeed if it behaves like entrepreneur – that’s what de-regulation was about.”He closed by setting out some personal goals for managers. He added: “Cherish your time at the sharp end; meet as many people as you can and experience as many different environments as you can.”While in OxfordThe conference was staged in Oxford, and Go-Ahead-owned Oxford Bus Company MD Phil Southall kindly hosted a visit to the modern depot, opened in 2006. Not only did delegates get the opportunity to visit the site, but they also gained a valuable insight to possibly the toughest political operating environment in the country.With Stagecoach as a competitor in the city, it’s also proved a fertile ground for new ideas – from the country’s first park-and-ride scheme in 1974. Today, up to 65% of people in the city centre have arrived by bus.Go-Ahead has pioneered many developments, from the first provincial smartcard scheme in 2007, to free wi-fi. “We were the first to roll-out free wi-fi on coaches, in 2007, and the first to have free wi-fi on all our bus fleet.” Today it costs £180,000 a year to provide free wi-fi, but is considered worthwhile.He added: “I would encourage you to fight for the bus – no-one else is going to.”A different courseWith a non-graduate background, Reading Buses CEO Martijn Gilbert, 34, had a different career path that saw him running Arriva-owned Yorkshire Tiger, until he was headhunted for the Reading post three years ago.“It’s not about the size of the business you’re in, but its strength and depth,” he says.Put yourself in uncomfortable situations. Do the jobs no-one else wants to doLike other speakers he emphasised the need to have an understanding and knowledge of all areas. He started his career as a scheduler at London Transport, a role he disliked, but concurred with Mr O’Connor that you have to put yourself in uncomfortable situations.He sent out a clear set of lessons for young managers. “You need to take the initiative, understand everything, really care with a passion, and get out there.”Success comes down to four things, he concluded: “Your people; running the business commercially; attention to detail; and being out and about – both operationally and with stakeholders.”The futureThe day ended with a discussion about how to make the industry more gender equal. Graduate trainee Jade Watson, from First, outlined her plans to form ‘Women in Bus’, building on the successful ‘Women in Rail’ organisation that promotes the sector as an attractive career path.routeone CommentYoung managers have never had it so good. Thanks to the Chris Moyes Scholarship Trust and support of bus operators, the conferences provide networking opportunities unseen in other industries, and all at a very modest cost. To be able to get first-hand advice from the industry’s leading figures on your career, while seeing best practice in operation, is incredibly rewarding.The day concluded with Passenger Transport Intelligence Services MD Chris Cheek explaining the latest Department for Transport travel statistics, and the factors behind them, meaning that young managers went away much better informed.So much ground was covered in a relatively short, and cost-effective use of time, that it gave the delegates a useful and worthwhile insight. Meanwhile, a number of returning delegates are rapidly advancing through their careers, having taken the advice on board.What is the YBMN?Open to all, the Young Bus Managers Network was founded in 2008 and helps the industry encourage the next generation of leaders. Supported by the Chris Moyes Scholarship Trust, its patrons are Roger French, former MD of Brighton and Hove, and James Freeman, MD of First Bristol and West of England.It holds two conferences every year. Details at www.youngbusmanagers.org.uk
June 11, 2008BIRMINGHAM, Ala. – The Gulf South Conference has announced the 2008 First Team All-Academic and Honor Roll selections for spring sports, which includes baseball, softball, tennis, and golf. West Florida athletes led the entire conference with 44 total selections, posting 7 All-Academic First Team selections. Included in First Team selections were two baseball players, one softball player, one from men’s tennis, two from women’s tennis, and one men’s golf athlete.Senior Matthew Galloway, who was a part of the 2008 NCAA Division II National Championship men’s golf team, earned his spot on the All-Academic team for the third straight year with a 3.45 GPA. The marketing major was also a member of both the All-GSC First Team and All South Region team, as well as earning a place on the All-American Second Team for the 2008 season. Galloway earned eight top-ten finishes this season and finished at #99 in GolfStat Cup rankings.West Florida Baseball placed two athletes on the All-Academic First Team. First Baseman Gregg Burkel was named to the First Team for the first year with a 3.51 GPA, the second highest among all seven of West Florida’s All-Academic members. Sophomore Burkel finished the season with a .227 batting average and blasted three homeruns through out the season.Argos Pitcher David Pedro also earned All-Academic First team honors with a 3.28 GPA. The senior majoring in sports management finished 2008 with a 1-0 record, striking out 20 batters in 27.1 innings pitched.Third basemen Nicky VanCamp represented West Florida softball with a 3.43 GPA to finish out a season full of honors. The senior was named to the All-GSC First Team and captured GSC Player of the Week honors twice during the season. VanCamp, a physical education major, was also named to the Daktronics All South Region team and to the NCAA South Region Tournament team.Senior Luiz Bernardi was named to the All-Academic team from West Florida’s men’s tennis. The journalism major earned a 3.43 GPA and accompanied the Argonauts to the NCAA National Tournament Semifinals during the 2008 season.Women’s tennis standout Paola Arevalo was named to the First Team with a 3.43 GPA after capturings All-GSC honors this season. The senior was a part of the No. 3 doubles team, and is majoring in psychology.Senior Suzana Cavalcante was also named to the First Team following a 3.63 GPA. The athletic training major earned All-GSC Player of the year Award, and she became just the second player in conference history to claim three consecutive GSC East Division Player of the Year honors. Cavalcante also received the Arhur Ashe award for Sportsmanship in the South Region, and she finished the year ranked in the top five in both singles and doubles. She also had the highest GPA of all the West Florida First Team All-Academic honorees.West Florida led all schools with 44 Spring Academic Honor Roll student-athletes, followed Harding’s 39. Valdosta State added 37, followed by Christian Brothers (35), Southern Arkansas (34) and North Alabama (33). Delta State and Henderson State were the only other schools to post at least 30 members, place 32 apiece. Completing the list were Arkansas-Monticello (23) and Arkansas Tech (23), Ouachita Baptist (21), Montevallo (20), Alabama-Huntsville (19), West Georgia (17) and West Alabama (16). A minimum grade point average of 3.00 is required. Qualification for this particular honor is based on G.P.A., nomination, and a minimum playing requirement.Earning honor roll honors for West Florida include the following:Baseball: Kyle Andrews (SO / Computer Science / 3.08) Steven Bingert (JR / Pre-Pharmacy / 3.15) Jimmy Boswell (FR / Construction Engineering / 3.36) Kyle Brown (SO / Athletic Training / 3.04) Matt Collins (FR / Oceanography / 3.16) Shane Greene (FR/ Undecided / 3.20) Tyler Hastings (FR/ Criminal Justice / 3.00) Eric Kroll (FR / Undecided / 3.20) Kevin Mierzwinski (JR / Accounting / 3.63) Bryan Nelson (FR / Comprehensive Marketing/ 3.06) Greg Pron (FR/ Computer Engineering / 3.10) Jonathan Sintes (JR / Advertising / 3.15) Sixto Velasco (FR/ Engineering / 3.18)Men’s Golf: Otto Bonning (FR / Sports Management / 3.28) Kevin Cooper (FR / Finance / 3.29) Daniel Dumala (SO / Economics / 3.01) Tobias Rosendahl (FR / Exercise Science / 3.39)Women’s Golf: Meaghan Gulliksen (FR / Elementary Education / 3.39)Softball: Franny Bell (SO / Exercise Science / 3.69) Emily Burge (JR / Athletic Training / 3.19) Julie Carroll (SR/ Physical Education / 3.60) Melissa Chastang (SO/ Sports Medicine / 3.52) Whitney Gay (SR / Psychology / 3.28) Jillian LaFrance (SO / Physical Education / 3.31) Amie McMillion ( SO/ Physical Education / 3.51) Dawnyele Stapleton (SO / Advertising / 3.73) Taren Walton (SR / Chemistry / 3.47) Kristee Wheeler (JR / Journalism / 3.29)Men’s Tennis: Eduardo Cavasotti (SR / Computer Science / 3.18) Jose Ycaza (JR / Finance / 3.43) Diego Zorzi (JR / Finance / 3.21)Women’s Tennis: Taylor Brewster (FR / Advertising / 3.70) Leslie Brown (FR/ Nursing / 3.68) Renata Mattos (JR / Finance / 3.07) Lorena Rebolledo (FR / Finance / 3.60) Tatiana Rodrigues (JR / Business / 3.00) Print Friendly Version Share UWF Tops the GSC in Spring Sports All-Academic Honors
Formula One has confirmed that a minute’s silence featuring his red cap will be held ahead of Sunday’s Monaco Grand Prix in tribute to Niki Lauda who died earlier this week.In an announcement confirmed on its official website the organisation said the pre-race arrangements in memory of the three-time world champion and non-executive vice chairman of the all-conquering Mercedes team.“Niki Lauda’s trademark red cap was famous in the paddock, so it’s fitting that the garment will play a key part as the entire F1 community celebrates the legendary Austrian champion’s life ahead of Sunday’s Monaco Grand Prix,” it said.During the silence on the grid, all 20 drivers “along with dignitaries and a number of Lauda’s contemporaries and peers will each hold a red cap,” the statement added.Lauda, 70, passed away on Monday night after a long fight with health problems.Several teams have confirmed they will carry tributes to Lauda on their cars during the weekend with champions Mercedes turning their Halo cockpit protection device red.The 20 race drivers standing at the front of the grid will be joined by the regular dignitaries and also by figures “who played a special role in Lauda’s career – his contemporaries and his peers”, who will be holding red caps similar to the one Lauda was famous for wearing.“Formula 1, the FIA, the Automobile Club de Monaco and all ten teams want to invite all fans attending the race in the Monaco grandstands to pay their own tribute to the driver who won here in the Principality in 1975 and 1976, during the in-lap of this the 90th edition of the race,” the announcement from F1 added.“They can either wear a red cap, display a message on a banner, or simply applaud, while those watching from the yachts in the harbour can sound their klaxons — anything appropriate to honour the memory of one of the sport’s true heroes.”Mercedes team chief Toto Wolff paid tribute to Lauda and his determination, pointing out that his friend and fellow-Austrian would be concerned only in the performance of their team this weekend.“Niki, watching us, would be interested to see how this weekend goes on track here and nothing else,” he said. “One of his most immense character traits was that he never stopped fighting.“His accident definitely is a date that is important in his life, but Niki would have seen it differently. He lived his life every single day he was able to live in the present, not looking into the past.“He didn’t care about the past. It was gone. He lived in the present and he wanted to achieve more in the future.”For more sport your way, download The Citizen’s app for iOS and Android.
It was hot with very little wind and the golf course was in fine shape although the greens were fairly slow but firm and true. As mentioned earlier it was hot and the humidity was high which did slow us down a bit and we completed the full round in four hours & five minutes.Playing off the blue tees did toughen the course up and only 2 golfers played to their handicap or better with “gun” golfer Mike Allidi shooting a sub-par round of 71 to win Division A with 40 points. John Davis came second with 36 points and Martin “Toddy” Todd finished third on 35 points.In B Division it was Patrick Poussier who was the victor with 34 points and with two on 32 points a count back was necessary resulting in Alain “Inspector Clouseau” Taddei (14 point back nine) finishing second from Bob Akapita (12 point back nine) in third spot.The Growling Swan NAGA Award, awarded to the golfer who has the worst score on the day, was won by visitor Gary Williams and he accepted the award like the good sport that he is.Division A (0-14)1st Mike Allidi (3) 40pts2nd John Davis (14) 36pts3rd Martin Todd (8) 35ptsDivision B (15+)1st Patrick Poussier (21) 34pts2nd Alain Taddei (16) 32pts3rd Bob Akapita (16) 32ptsNear Pins: 5th – Paul Jackson, 8th – Ebrahim, 13th – Bob Akapita, 17th – John AndersonLong Putts: 9th – Ken Hole, 18th – Mark WestThursday, August 21, Burapha A & B – StablefordIt was time to take advantage of the terrific Sport’s Day rate at the classy Burapha Golf Course and we had 31 golfers signed up to make the short journey.As we assembled at The Growling Swan prior to departure we handed out hearty welcomes to Dave Neal from Birmingham back with us for a few weeks along with his girlfriend Thientong Charoenrung taking a break from caddy duties at Laem Chabang, Bob Cross from Melbourne, Stephen Newton, here for some R & R from his work in Singapore and Niall Stuart returning for a break from his work in Laos. Sadly it was time to say goodbye to Ernie Picken who will soon be off back to Melbourne and Aaron Shorten who will shortly be returning to Brisbane.Niall Stuart, Mike Gosden, Andrew Allen & Ken Graham.Everyone was on time which enabled our three mini vans to depart the GS a couple of minutes early at 8.28 am and we headed off up number 7 and were at the course just 30 minutes later. It appeared to be not too busy and after checking in we presented ourselves to the Starter who surprisingly offered us the choice of A & B or C & D so having played C & D the last couple of times we opted for the other combination and were able to get our first four ball away off A1 twenty minutes ahead of schedule at 9.40 am.It was very overcast, in fact looked like threatening rain, but we were optimistic and proceeded to enjoy the golf course which was as usual in terrific shape with lush fairways and beautifully prepared greens. We breezed round the first nine in just on two hours and the skies were starting to look menacing after a couple of holes on B nine and sure enough the heavens opened and for about 10 minutes we had the lot – thunder, lightning, strong wind and very heavy rain but after 10 minutes it was all over and we were able to carry on as if nothing had happened. The course had not been at all affected by the mini storm and we pushed on and completed a very enjoyable round in four hours & five minutes.The winner in A Division was Mike “Hunter” Gosden who had 41 points and John Davis came second with 39 points. In third place was Martin “Toddy” Todd who scored 37 points and “Buffalo” Bill Steinman was fourth with 35 points.Ken Graham won the B Division with 39 points, 2 points ahead of Bob Akapita in second place and Alain “Inspector Clouseau” Taddei came third with 35 points with Dave Neal claiming fourth spot with 32 points.With 2 players on 34 points a count back was required to decide the winner in C Division and it was Andrew “Turtle” Allen (20 point back nine) who got the “chocolates” from Gary Monley (19 point back nine) in second place. Tony Campbell came third with 32 points and Gary Williams was fourth with 31 points.The Growling Swan NAGA Award, was won by the returning Niall Stuart.Division A (0-15)1st Mike Gosden (13) 41pts2nd John Davis (14) 39pts3rd Martin Todd (8) 37pts4th Bill Steinman (10) 35ptsDivision B (16-25)1st Ken Graham (16) 39pts2nd Bob Akapita (16) 37pts3rd Alain Taddei (16) 35pts4th Dave Neal (24) 32ptsDivision C (26+)1st Andrew Allen (33) 34pts2nd Gary Monley (32) 34pts3rd Tony Campbell (28) 32pts4th Gary Williams (28) 31ptsNear Pins: A3 – Bill Steinman, A6 – Gerd Riedler, B3 – Dave Neal, B8 – Andrew PurdieLong Putts: A9 – Hugh O’Donnell, B9 – Gary MonleyNote: Growling Swan Golf welcomes golfers of any persuasion – low & high handicappers alike, female golfers and beginners. We generally play Mondays & Thursdays, meeting at The Growling Swan in Soi Chaiyapoon at 8.00 am with transport departing at 8.30 am. For bookings or more information please contact Peter on 0806 351 386 or email to petermalcolmblackburn @gmail.com.We also play bowls out of the Growling Swan every Wednesday and Sunday. Sunday is Lawn Bowls and Wednesday is Indoor Bowls. For more information please contact Paul Rennison on 0843 454 005. PSC golf from The Growling SwanMonday, August 18, Pleasant Valley – StablefordAfter a late withdrawal the previous evening we were left with a field of 22 golfers who were ready to take on the scenic Pleasant Valley Golf Course and we assembled at The Growling Swan prior to departure. We welcomed Gary Williams from Brisbane, local golfer Paul Taylor and Ken Graham from Ireland before departing the GS right on time at 8.30 am. When we arrived at the course it was not busy so our first group, a three-ball, got away 20 minutes ahead of schedule at 9.40 am.Patrick Poussier, Gary Williams & Mike Allidi.
IPGC Golf from the Tara Court Golf GroupSunday, Oct. 9, Green Valley – Medal1st Rod Torrie (11) net 682nd Shaun Tracy (15) net 72 3rd Gerry Hannan (11) net 754th Bob St Aubin (14) net 75Rod Torrie.It was time for our monthly medal again here at Green Valley. As usual the course was in very good condition except that the greens have still not recovered completely from the sanding and coring. Most of us found it playing very long as the fairways are very soft and with no run, which was probably why, except for one player, the scores weren’t great.Rod Torrie was the exception and he won his second medal for this year with an excellent net 68, so obviously the bumpy greens weren’t a problem for him as he won by four shots.Shaun Tracy was our only other player to play to his handicap and he came second with a net 72. We had a count back for third place with Gerry Hannan coming out on top with a net 75 and Bob St Aubin took the fourth and last place. Bob also got the only ‘2’ of the day so he wasn’t too disappointed for losing the count back.Tuesday, Oct. 11, Treasure Hill – Stableford1st Donal McGuigan (18) 37pts2nd Gerry Hannan (11) 32pts3rd John Fenwick (19) 31ptsIt had been a long time since we last played here at Treasure Hill and again we found the course is excellent condition. It is great value for money and even though there are still delays on road 331 it is still worth the extra time it takes to get there.A very hot day for golf but at least we escaped the rain. Some of our group were playing here for their first time and as usual everyone found it very difficult, and because today it was wet and playing long it was even more difficult than usual.We had one exception, Donal McGuigan, who had no problem with it as he scored thirty seven points to win by five clear. Gerry Hannan was playing here for his first time but he still managed to come second with thirty two points. John Fenwick took the third and last place with thirty one and we had no ‘2’s today.Thursday, Oct. 13, Burapha – Stableford1st Russell Gilroy (16) 38pts2nd Jon Batty (6) 36pts3rd John Fenwick (20) 33ptsAgain for our last game of the week we were back here at Burapha. We won’t have many more weeks here now as the Sport Days are nearly over, which is a pity as we all enjoy this course very much.We were lucky again with the weather and got around dry but because of all the rain over the past few days and nights we all decided to play off the shorter white tees as it was going to be playing long.Russell Gilroy, who has been playing very consistent over the past few weeks was the winner again today with thirty eight points, a score which will hopefully bring his handicap down even further and give the rest of us a chance! Jon Batty also played his usual consistent golf and came second with thirty six points. John Fenwick took the third and last place for today with thirty three points.Paddy Naughton has just arrived back for a short visit and on his first game he got the only ‘2’ of the day to make sure he didn’t go home empty handed.
Speaking in the mixed zone after the game, Ronaldo said: “If everyone was at my level, we would be first. All these years the press say I’m in the shit, but the numbers and statistics don’t lie.” 27/02/2016 “If a team doesn’t play with its best players, it’s difficult to win. I like to play with Benzema, Bale and Marcelo, it’s tough when they’re not on the pitch. I don’t want to say that Jese, Lucas, Kovacic are not good, they are good, but…” Sport EN Cristiano Ronaldo blasted his Real Madrid team-mates after Atletico Madrid beat Los Blancos 1-0 at the Santiago Bernabeu on Saturday. Upd. at 19:16 Ronaldo also pined for his team-mates that weren’t playing, like Gareth Bale and Marcelo, as well as Karim Benzema, who went off injured at half-time. Asked about Madrid’s injuries, he said: “I don’t know if it’s for bad preparation at the start of the season, but we are having a lot of injuries and this is hurting us. CET
A conversation with Maggie Newton is fast moving, informative, fun, and asymmetric. Upon reflection, this is not surprising, because it seems to mirror what her employer, Oakley, Inc., is all about, and why it is so remarkably successful. It’s also why Newton’s loss prevention program for Oakley’s retail stores is so successful.“Oakley is an innovative place. It is all about risk taking,” Newton explains. “There are a lot of young and highly motivated people here. There are also people who have been here for many years. They have huge product knowledge and true love of the company. We have never had a lot of turnover. People are not here just because of money. We are all fanatics who believe in the company.”The building of the loss prevention program for Oakley retail stores is the story of Newton’s energetic and common-sense approach to this unique challenge—How to institute LP into a “cool” retail company that is going 150 mph at all times and that has one of the strongest and most distinct company cultures in retail industry.- Sponsor – “I Knew How to Observe Behavior.”Maggie Newton brought a customer perspective to her job at Oakley. “Before I worked at Oakley, I was already a customer of their goggles for skiing and board shorts for surfing, but I did not know anything about the company’s culture or what it did with loss prevention,” she explains. “When I did interview with Oakley, it sounded like the right position for me at the right company. I felt my background was well-rounded enough to take on the position they described; that is, joining a fast-growing, high-energy company and building an LP from the ground up.”Newton was not coming to Oakley with a lofty pedigree of heading up large retail loss prevention programs. Instead, for almost fifteen years, she had worked on the LP battlefield, learning the craft and the profession on the frontlines.Newton grew up in and around Orange County, California. Her college education was at the Fashion Institute of Design and Merchandising in Los Angeles, with the initial idea of a career in merchandising. But in 1994, after a brief part-time stint of serving subpoenas, she took a position as store detective with JCPenney. “Our on-the-job training was about observing people’s behavior. I was good at it and usually caught at least one shoplifter every day.”Newton eventually abandoned thoughts about a career in merchandising and moved through the LP store and district ranks at T.J. Maxx and Loehmann’s. She became a district LP auditor for Stein Mart. Then Oakley spotted her resume posted on Monster.com and called her in for an interview. It was love at first sight for Newton.“I loved what I was doing and had always wanted to keep adding to my knowledge. I believed that I was ready to lead the LP retail store program for Oakley.”Building LP at Oakley Retail StoresEven though Newton is a native of southern California and grew up in its often exaggerated “sand and surf” environment, nothing quite prepared her for Oakley. Newton vividly recalls her first visit to Oakley’s headquarters in Foothill Ranch, California. “It’s an awesome building. It’s a huge concrete and stainless steel grey fortress and there is a torpedo-shaped sculpture in front of the main entrance.”Over its 35 years, Oakley has become a powerful global brand known for its high-tech products and high-profile sports marketing and distribution. However, it has been in the direct retail business for less than a decade. When Newton joined Oakley in 2006, it already had almost fifty stores, including its Oakley Stores and Oakley Vaults, all of which were located along the coastal areas of the U.S. With the Oakley brand already well established and its products distributed through leading retailers worldwide, Oakley’s own retail locations immediately enjoyed explosive growth. It experienced the growing pains as well.“Every department was inventing itself as the retail division took off. Our store managers were just focused on serving the customers and the department managers were just focused on building their departments to meet the demands of the stores. It seemed like it was semi-controlled chaos for awhile,” Newton says.Not surprising, loss prevention was a big issue. As anyone with an eye for brand-name, designer eyewear appreciates, Oakley products are always in demand and at a premium price. “Even with an extensive loss prevention program, any store with merchandise like ours would be susceptible to internal and external loss,” said Newton.Taking a methodical, deliberate, approach during the first six months after she arrived at Oakley, Newton developed the building blocks of a loss prevention program for the Oakley retail division, which was adding stores at a fast clip.First, she developed a set of audit logs that applied an audit discipline to a store’s daily operations. The new audits also addressed many of the internal control issues raised in Sarbanes-Oxley requirements.Second, Newton contributed to the Oakley retail store division’s policy and procedures manual by developing an official loss prevention policy. The policies and procedures highlighted in the manual provided guidance on how store managers deal with local alarm, security officer providers, armored car services, and with the security departments at the malls where most of the Oakley shops are located.The third building block of Newton’s master plan was training. “As I developed each audit log and section of the policies and procedures covering that log, I worked with our training department to make sure that we had a training module ready to roll out. We could not just announce new reports and policies without also making sure that everyone understood the purposes behind the new requirements and were trained in how to use a specific audit.”Designing Stores, Service, and LP around the CustomerEven during Newton’s relatively brief tenure at Oakley, she has had to adapt the fledgling LP program to radical changes in Oakley’s store layout and merchandising approaches. “With Oakley’s initial start-up, the stores took a simple approach to serving customers. A staff member greeted a customer and stayed with the customer until the customer completed a purchase or left the store,” she explains.“At most of the stores there were just two walls of merchandise, with no center aisle racks. Originally, we had locked displays, so the associate unlocked and removed the merchandise from the cases. This system was effective only to a point. At peak periods, it became difficult for associates to provide the amount of attention they wanted to provide.”When the stores moved to open merchandise displays and gradually added a two-sided middle aisle rack, so that many of the stores now had four racks of display shelves, the challenge of service and LP became even more daunting. “We developed a new customer service procedure and training that uses a zone system. Staff members are assigned to zones and associates are assigned as ‘designated ringers’ to cash registers and switch off with the associates zoned on the sales floor when it gets busy. They are trained to handle multiple customers at the same time, by positioning their bodies to face all the customers in their assigned zones. If they get called over to another zone in the store, they switch zones with an associate or a designated ringer. It’s similar to how a soccer team passes the ball around during a game…teamwork. They especially focus on customers that exhibit ‘alert signals’ for abnormal behavior. Face the customer at all times and interact with the customer as much as possible.”Newton adds, “We teach our associates the art of observing suspicious behavior. We teach them to interact with customers to the fullest extent possible and to call mall security or the local police department if there is an incident.”Supporting Oakley’s Retail GrowthNewton says that Oakley’s retail store LP program is still a work in progress. Right now, she is still officially a department of one, her title is still officially “loss prevention auditor,” and she reports directly to the director of operations of the stores organization.Newton says her greatest personal focus and source of satisfaction is working with the store managers. “Our goal is to train the store managers to be their own LP departments. The tools and procedures are there to help them fulfill that aspect of their responsibility. We want them to be fully empowered to handle LP in their stores, particularly to train their store sales associates on how to observe behaviors and circumvent incidents. In that way, LP becomes one of many tools the managers can use to drive their stores’ growth. Our most successful stores tend to be the ones with managers who take LP personally and spend time training their people.”The Oakley retail store LP program is streamlined, in a sense, just like its approach to merchandising—simple, direct, sleek. LP is a major topic on the agenda at quarterly meetings of the store managers. The stores division keeps a list of “intensive care” stores…not a list that store managers want to see their store appear on. These are high-loss stores that command Newton’s attention. “We look at the logs from the intensive care stores to spot the trouble areas. We move quickly to help those managers address them. We usually see positive results right away. This is not rocket science.”Walking the Talk about Empowerment and InnovationIt is clear that empowerment is one of Oakley’s core values. The extensive patents for technology and design that its product developers have produced over the past decades are testimony to the company’s commitment to challenging its people to innovate.Newton herself has caught the innovative spirit. Later this year, Oakley retail stores expect to start phasing in new LP initiatives. However, Newton will not prognosticate about the future of Oakley’s LP program. The company today has nearly 150 stores, triple the number from when Newton joined. “We’re still in analysis mode and at the same time we’re part of the team effort to grow the company. LP is now better understood and there are definitely positive results. So far, we know that LP can fit into our company culture. After all, we love our products and our customers. It’s all cool.” Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox. Sign up now
Various government properties and undertakings across the capital owe municipal corporations nearly Rs 2,000 crore as the property tax till date. The amount is good enough to set up an Indian Institute of Technology (IIT). The cost of setting up one IIT was close to Rs 1,800 crore over five years during the Eleventh Plan period, according to a report. Major government establishments that are supposed to pay the tax include Delhi Zoo, Sports Authority of India (SAI), Delhi Development Authority (DDA), NTPC Limited, Delhi Milk Scheme, BSES (Yamuna and Rajdhani), Northern Railways, GTB Hospital Delhi Trancso Limited (DTL), Delhi Urban Shelter Improvement Board and Office of the Commissioner of Delhi Police (East and North east district). According to officials of the civic bodies, this amount has been due for more than a decade. The municipal corporations have sought legal help to tackle the issue. “Property tax is one of the main sources of revenue for a municipal corporation. The amount pending with these major accounts is very big. This is the main reason that we are cash strapped. Besides sending notices to the tax evaders, we have taken the legal route to recover the amount. We are also looking for the possibility of attaching bank accounts of these tax evaders with ours for recovering the due amount,” said Lata Gupta, chairman, standing committee, East Delhi Municipal Corporation. Of the three municipal corporations in Delhi, the South Delhi civic body has to recover the maximum amount, which is around Rs 940 crore. It is followed by North (Rs 741 crore) and East Delhi (Rs 465 crore) municipal corporations. The outstanding amount left the residents infuriated. “We are penalised if we delay the payment of our property tax.advertisementThough we pay property tax in time, we don’t get the best infrastructure to use. The government properties and undertakings that should work in tandem in providing facilities and infrastructure to the citizens are themselves the tax evaders,” said Rajeev Kakaria, a resident in south Delhi. Despite having such a huge amount to recover, the South Delhi Municipal Corporation has an achievement to show. The corporation has claimed to have collected Rs 368.56 crore – half the amount of the set annual target of Rs 600 crore. The amount has been collected in the first quarter of the financial year. The number of taxpayers has also increased by a lakh this year.
The Ohio State women’s basketball team celebrates its Big Ten championship win. It defeated Maryland 79-69 on March 4, 2018 in Indianapolis. Credit: Colin Hass-Hill | Sports EditorFor the 12th time in 14 years, the Ohio State women’s basketball team will compete in the NCAA tournament for a shot at a national title.The Buckeyes will be the No. 3 seed in the Spokane regional and will face No. 14 George Washington in the first round of the tournament at 1:30 p.m. Saturday in Columbus. No. 1 Notre Dame is the top seed in the regional.If Ohio State is able to get past the Colonials, it will face the winner of the first-round matchup between No. 6 LSU and No. 11 Central Michigan in the second round. The Buckeyes will host both games at the Schottenstein Center.This is the third consecutive NCAA tournament appearance for Ohio State under fourth-year head coach Kevin McGuff. His team has never lost in the first round of the tournament, but also has yet to advance past the Sweet Sixteen. After winning both the outright Big Ten regular-season and tournament titles, the Buckeyes will be looking to lock down the elusive national championship that has evaded the program throughout its history.With four seniors in its starting lineup — including guard Kelsey Mitchell, the third-leading scorer in women’s basketball history — all graduating after the end of this season, the Buckeyes’ window for claiming that title appears to be closing. Though they bring in four-star guard Janai Crooms, three-star forward Aaliyah Patty and four-star guard Dorka Juhasz, the Buckeyes will lose five current members of its roster. Of the returners, only redshirt juniors Makayla Waterman and Sierra Calhoun averaged double-digit minutes per game in the 2017-18 season.These games will be the final ones in Mitchell’s historic collegiate career. She is currently 30 points from tying former Southwest Missouri State guard Jackie Stiles for second on the all-time scoring list and is 164 points shy of former Washington guard Kelsey Plum. If the Buckeyes are able to advance to the final four or go as far as the finals, they will return home to Columbus for the two games in Nationwide Arena.